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KITCO Norfolk is an AS9100D/ISO 9001:2015 Certified location

This certification certifies that the Quality Management System of KITCO Fiber Optics, Inc. of Norfolk has been assessed by NSF-ISR and found to be in conformance to the following standard(s): AS9100D with ISO 9001:2015 – View Certificate

Quality Management System

KITCO’s Quality Management System (QMS) is based on proper implementation of seven Quality Management Principles (QMPs).

  • QMP 1 – Customer focus
  • QMP 2 – Leadership
  • QMP 3 – Engagement of People
  • QMP 4 – Process approach
  • QMP 5 – Improvement
  • QMP 6 – Evidence-based decision making
  • QMP 7 – Relationship management

The Seven Quality Management Principles are:

These principles are not listed in priority order. The relative importance of each principle will typically vary from organization to organization and can be expected to change over time. However, at KITCO we believe QMP 1 (Customer focus) is our top priority. Everything we do is with our customer in mind. It is why we came into being, why we exist, and why we continue to grow.

Key Benefits of Customer Focus

  • Increased customer value
  • Increased customer satisfaction
  • Improved customer loyalty
  • Enhanced repeat business
  • Enhanced reputation of our organization
  • Expanded customer base
  • Increased revenue and market share

The primary focus of quality management is to meet customer requirements and to strive to exceed customer expectations.

Quality Policy

KITCO Fiber Optics Incorporated delivers products and provides services at the highest standards in our industry.  KITCO strives to continually improve our business processes, to enhance customer satisfaction.  KITCO provides our customers products and services that consistently meet or exceed customer expectations.


Leaders at all levels establish unity of purpose and direction and create conditions in which people are engaged in achieving the organization’s quality objectives.

Engagement of People

Competent, empowered and engaged people at all levels throughout the organization are essential to enhance its capability to create and deliver value.

Process Approach

Consistent and predictable results are achieved more effectively and efficiently when activities are understood and managed as interrelated processes that function as a coherent system.


Successful organizations have an ongoing focus on improvement.

Evidence-based Decision Making

Decisions based on the analysis and evaluation of data and information are more likely to produce desired results.

Relationship Management

For sustained success, we manage relationships with interested parties, such as suppliers to ensure we can meet schedule and contract deadlines.

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