KITCO Virginia Beach is an AS9100D/ISO 9001:2015 Certified location
This certification certifies that the Quality Management System of KITCO Fiber Optics, Inc. of Virginia Beach has been assessed by NSF-ISR and found to be in conformance to the following standard(s):
KITCO’s Quality Management System (QMS) is based on proper implementation of seven Quality Management Principles (QMPs).
The seven quality management principles are:
- QMP 1 – Customer focus
- QMP 2 – Leadership
- QMP 3 – Engagement of People
- QMP 4 – Process approach
- QMP 5 – Improvement
- QMP 6 – Evidence-based decision making
- QMP 7 – Relationship management
These principles are not listed in priority order. The relative importance of each principle will vary from organization to organization and can be expected to change over time. However, at KITCO we believe QMP 1 (Customer focus) is our first priority. Everything we do is with our customer in mind. It is why we came into being, why we exist, and why we continue to grow.
Key benefits of customer-focus
- Increased customer value
- Increased customer satisfaction
- Improved customer loyalty
- Enhanced repeat business
- Enhanced reputation of our organization
- Expanded customer base
- Increased revenue and market share
The primary focus of quality management is to meet customer requirements and to strive to exceed customer expectations.
Leaders at all levels establish unity of purpose and direction and create conditions in which people are engaged in achieving the organization’s quality objectives.
Engagement of people
Competent, empowered and engaged people at all levels throughout the organization are essential to enhance its capability to create and deliver value.
Consistent and predictable results are achieved more effectively and efficiently when activities are understood and managed as interrelated processes that function as a coherent system.
Successful organizations have an ongoing focus on improvement.
Evidence-based decision making
Decisions based on the analysis and evaluation of data and information are more likely to produce desired results.
For sustained success, an organization manages its relationships with interested parties, such as suppliers.
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